Shipping policy

Last updated: June 09, 2026

At MaterialRunner, we prioritize fast, transparent, and smooth logistics. This Shipping & Delivery Policy explains our processing timelines, delivery fee structure, and tracking methods to ensure your materials reach you efficiently.

1. Order Processing & Confirmation

Once an order is successfully placed on our platform, our team confirms and processes it promptly to ensure quick dispatch from our hubs.

2. Delivery Timeframe & Schedule

We currently deliver across all serviceable pincodes in Bangalore.

  • Same-Day Delivery: Orders placed between 7:00 AM and 8:00 PM are processed for same-day delivery.
  • Next-Day Delivery: Orders placed outside of these standard service hours (after 8:00 PM) will be processed and delivered on the next business day.
  • Operating Hours: Deliveries are actively fulfilled between 7:00 AM to 8:00 PM, Monday to Sunday (based on local serviceability).

  • 📌 Note: Delivery times may vary depending on the total distance from our hub, specific material/product types, and real-time product availability. You can verify your exact pincode serviceability and live delivery timelines on our website during checkout.

  • 3. Delivery Charges
  • We follow a straightforward, value-based delivery fee structure with absolute transparency and no hidden fees:
  • Orders Below ₹2,000: Delivery charges apply and are calculated dynamically based on your exact location and the size/weight of the order.
  • Orders ₹2,000 and Above: FREE DELIVERY
  • 4. Real-Time Order Tracking
  • To ensure you are ready to receive your logistics drop, tracking details are shared as soon as your order is dispatched and out for delivery.
  • Tracking alerts and coordinates may be shared with you via:
  • WhatsApp Notifications
  • SMS Updates
  • Direct Phone Call from our delivery partner (if on-ground navigation assistance is required).
  • 5. Undeliverable Orders
  • If an order cannot be successfully completed on the first attempt due to:
  • Incorrect or incomplete delivery addresses provided at checkout.
  • No recipient available at the designated delivery location.
  • Inability to establish contact with the customer via phone during arrival.
  • Our team will make every effort to contact you before leaving the site. Please note that a re-delivery fee may apply for subsequent delivery attempts.
  • 6. Returns & Exchanges
  • For issues regarding materials damaged in transit, item mismatches, or instructions on how to request replacements or refunds, please refer directly to our Return & Refund Policy.
  • 7. Contact Us
  • For any shipping updates, dispatch delays, or delivery-related queries, please feel free to reach out to our team:
  • Corporate Name: MaterialRunner (MaterialRunner Retail Private Limited)
  • Customer Support Helpline: +91 9108003862 (or alternate dispatch line: 6305583350)
  • Official Support Email: connect@materialrunner.com
  • Website: https://materialrunner.in